Digital Concierge
Automate guest communication with A.I.
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Increase revenue per booking with 6%
Natural conversations powered by AI in 130+ languages
Save time for hotel staff, automate manual tasks
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24/7 service, the entire guest journey.
A Digital Hotel Concierge alleviates your staff and delights your guests from before arrival until after departure.
Guest Self-Service in WhatsApp
Provide your guests with convenient and automated self-service directly through WhatsApp—no app download needed
Reservation Management
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Guests can update booking dates, extend their stay, or upgrade rooms directly in WhatsApp, instantly updated to your PMS.
Streamlined check-in
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Integrate with your PMS to send pre-check-in forms, saving time at the front desk, or digital keys for convenient room access.
In-Stay Support
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Guests easily request assistance, or report issues, with notifications sent to staff for prompt intervention.
Your guests love convenience
Whatsapp has the highest opening rates of any communication channel.
WhatsApp has 98% message open rates, therefore you are ensured of swift and efficient guest communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our Digital Concierge for Hotels operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.
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Set up within 1 hour
Set up of your digital concierge is designed to be quick and straightforward, allowing hotels to integrate the system within 1 hour.
How it works
Onboarding and login
Ensure a smooth setup. Our onboarding expert can provide guidance and login credentials for your Viqal account. Get started here.
Connect WhatsApp Business
Link your Meta Business account to Viqal so guests can interact with your verified hotel name with green checkmark on WhatsApp. This ensures authenticity and trust for your guests.
Connect your PMS
Connect Viqal to your property management system. This integration ensures the concierge system has access to real-time data and can function seamlessly.
Personalize your Concierge
Customize tailored responses to meet specific guest inquiries and define boundaries for queries best handled by your team. Elevate service precision and maintain the personal touch.
Test
Conduct a test run to ensure everything is working correctly. This step involves checking the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Frequently Asked Questions
What is a digital concierge for hotels?
A digital concierge for hotels is a technology solution that serves as a personal assistant for guests. Similar to assistants like Siri or Alexa, a digital concierge can handle simple requests, communicate with guests, and perform automated tasks.
It operates through various platforms, such as hotel apps or guestroom TVs, providing services like answering questions, making recommendations, and assisting with reservations. Unlike traditional concierges, virtual concierges are available 24/7, allowing guests to access services and information conveniently without having to interact directly with hotel staff.
How can digital concierges contribute to a hotel’s brand and reputation?
Digital concierges can significantly enhance a hotel’s brand and reputation by providing guests with a modern, efficient, and personalized service experience. They offer guests the convenience of resolving issues quickly and accessing services like restaurant or spa reservations without waiting in line or making phone calls.
Moreover, an AI concierge can tailor the guest experience with features like personalized recommendations and language translation, adding a personal touch that guests appreciate. This customization can lead to increased guest loyalty and a perception of the hotel as a forward-thinking and guest-centric establishment.
How does a digital concierge integrate with a hotel’s existing systems?
A digital concierge integrates with a hotel’s existing systems by acting as a personal assistant similar to Siri or Alexa, capable of handling simple requests, communicating with guests, and performing automated tasks. This technology, also known as hotel concierge software, is not unique to the hotel industry but is tailored for hotel-specific needs when used in this context.
The integration process involves connecting the digital concierge with the hotel’s Property Management System (PMS), Customer Relationship Management (CRM), and other operational tools to ensure smooth communication and data exchange.