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Discover how hotels automate 90% of guest inquiries while increasing upsells.

Less Work for Staff, Better Service for Guests

Instant responses – No more long wait times for guests
Reduce staff workload – Automate repetitive inquiries
Boost upselling – Offer upgrades and services in-chat

Frequently Asked Questions

01

What if the integration with my PMS or booking system cannot be set up?

Then you incur no costs. If Viqal is unable to establish the integration with your PMS or booking system within 120 days, the agreement will not activate, and you will not incur any costs. This is covered under our zero-risk integration clause, ensuring you are not charged until the integration is successfully completed. Viqal will notify you promptly and work closely with your PMS provider to resolve any challenges.

02

Are there any additional fees besides the listed prices?

No. However, keep in mind that WhatsApp Business API usage fees apply. See WhatsApp's pricing here

03

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

04

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.