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Set up your personal concierge in 15 min.
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Enhance every stage of the guest journey with AI-powered automation via WhatsApp. From seamless check-ins to personalized upsells and real-time support, Viqal ensures guests receive the right information at the right time—without adding to your staff’s workload.
Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.
Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.
Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.
During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.
Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.
An AI concierge bot for hotels is a digital assistant that uses artificial intelligence to provide guests with a range of services typically offered by a human concierge. These services can include answering questions, making recommendations, booking reservations, and providing information about the hotel and local area.
The digital concierge for hotels is designed to be highly conversational and can interact with guests through chat interfaces on various platforms, such as hotel websites, mobile apps, or messaging services.
An AI concierge for hotels is a smart choice because it enhances the guest experience through quick and efficient responses to inquiries and issues. It offers personalized services like recommendations and language translation, making each guest’s stay unique and enjoyable.
AI in virtual concierge services helps hotels save on costs by automating routine tasks, freeing up staff to focus on more important duties. AI concierges also contribute to operational improvements by providing valuable insights from data analysis.
AI concierge services enable hotels to deliver better service, increase customer satisfaction, and potentially boost revenue. All these factors make hotel concierge software an excellent tool for modernizing services that contribute to a hotel’s brand and reputation.
