Hotel Concierge Software

Automate guest communication

Reduce workload for FoH staff with up to 80%

Natural conversations powered by AI in 130+ languages

Automate guest inquiries along the entire guest journey

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Let Guests enrich their stay with Hotel Concierge Software.

Concierge Software for Hotels.

Automate 80% of hotel guest inquiries utilizing conversational A.I. and WhatsApp.

Conversational A.I.

The Hotel Concierge Software has natural conversations with your guests through WhatsApp, improving guest interactions without complicating them.

Easy-to-use button flow

Viqal's button flow in WhatsApp guides guests through options quickly and effortlessly. It’s designed for ease, ensuring that help is just a click away.

Full automation and integration

Automate processes like booking changes and check-ins from guest chat to PMS. It will also intelligently identify when to let staff take over the chat.

virtual concierge software for natural conversations with your guests
hospitality concierge software has an easy to use button flow for optimal convenience
concierge assistant software is seamlessly integrated with your hotel tech stack
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85%
Of guest inquiries automated
15
Minutes saved per reservation
3%
revenue per booking added through extra upsells
18%
Increase in guest satisfaction

24/7 service, the entire guest journey.

Hospitality Concierge Software alleviates your staff and delights your guests from before arrival until after departure.

hospitality concierge software automates from pre arrival to post departure
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Your guests love convenience

Whatsapp has the highest opening rates of any communication channel.

WhatsApp has 98% message open rates, therefore you are ensured of swift and efficient guest communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our Hotel Concierge Software operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.

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digital concierge software in a Whatsapp interface.

Frequently Asked Questions

01

What is hotel concierge software?

Hotel concierge software is a digital solution that provides all the necessary tools to facilitate the needs of hotel staff and guests. This software streamlines operations, simplifies scheduling, enhances communication, and automates routine tasks. 

It aims to improve service delivery, enhance customer satisfaction, and drive business growth by allowing hotel professionals to focus on core responsibilities while minimizing administrative tasks. 

Whether it’s suggesting nearby attractions or providing personalized experiences, a virtual concierge plays a crucial role in delivering exceptional guest services and optimizing hotel operations.

02

What are challenges in implementing hotel concierge software?

Implementing hotel concierge software can present several challenges that hotels need to navigate carefully. One of the primary concerns is ensuring the software integrates seamlessly with existing hotel management systems, which can be complex and varied.

Another challenge is user adoption, both from the staff and guests. Training hotel staff to effectively use the new system is crucial for maximizing its benefits. Additionally, encouraging guests to utilize the digital concierge requires intuitive design and ease of use.

03

What are the key features of hotel concierge software?

Hotel concierge software is designed to streamline the guest experience and hotel operations. Key features of the AI concierge allow for swift and efficient communication through popular messaging apps like WhatsApp, ensuring high open rates and engagement. 

It operates around the clock, engaging with guests from pre-arrival through post-departure, significantly easing the staff’s workload. Upselling is another feature, enriching guest stays and driving increased revenue through personalized service offerings.

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