Hotel Automation
AI-powered guest communication
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Reduce overhead costs and increase revenue
Autonomous guest communication in 130+ languages
From pre-arrival till post-departure
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Hotel automation from booking to departure
Autonomous guest engagement along the entire guest journey
Natural Conversations
Natural Conversations' feature ensures guests can effortlessly modify bookings with our Hotel Chatbot, offering a friendly, human-like chat experience for seamless reservation management
Automate reservation inquiries
Viqal's Virtual Concierge significantly reduces reservation changes via phone and email by 60%, enabling hotel staff to focus more on personal guest service and less on administrative tasks.
Hotel Guest Analytics
A real-time pulse on the guest experience. Guest communication insights optimize service by tracking the most mentioned topics and tailoring experiences to guest needs
Digital check in and check out
Offer guests a swift, contactless check in procedure directly from their devices, eliminating the need for front desk interactions. This not only enhances guest convenience and safety but also streamlines hotel operations and reduces staff workload.
Automated Hotel Operations
Automated Operations streamline your hotel's reservation management by seamlessly integrating with PMS/CRM systems, enabling efficient booking amendments, personalization, and issue resolution with minimal staff intervention.
Integrate with your PMS
Integrate with your PMS for a real-time overview of guest interactions, ensuring every touchpoint in the customer journey is aligned and informed for outstanding service delivery.
Frequently Asked Questions
How long does the implementation take?
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
Do I need a PMS integration?
No, Viqal's Virtual Concierge system can operate without a PMS integration. However, this limits some functionality. For optimal performance, integrating with your PMS is recommended.
Can Viqal integrate with my existing hotel systems?
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
Are there any additional fees besides the listed prices?
No. There are no set up costs and also no message fees.
How does Viqal handle data security and guest privacy?
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.
What kind of support does Viqal offer?
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.