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With 98% open rates higher engagement than email
Automated Guest Communication in 130+ languages
Optimal convenience for your guests
Try on WhatsApp
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Set up your personal concierge in 15 min.
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Viqal is a Meta Tech Provider, enabling hotels to effortlessly set up a verified WhatsApp Business Account through embedded signup. With just a few clicks, connect your Meta Business account, verify your hotel, show your hotel's name and logo to guests, and earn the trusted blue checkmark. Enhance and automate guest communication with a seamless, professional AI messaging experience—all managed through Viqal.
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Enhance every stage of the guest journey with AI-powered automation via WhatsApp. From seamless check-ins to personalized upsells and real-time support, Viqal ensures guests receive the right information at the right time—without adding to your staff’s workload.
Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.
Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.
Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.
During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.
Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.
With WhatsApp's 98% message open rates message open rates, you get quick and efficient guest communication. Guests can easily get answers, change bookings, and handle reservations or online check-ins and check-outs. Our Virtual Concierge operates 24/7, engaging with guests from pre-arrival to post-departure, significantly easing your staff's workload.
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Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
The WhatsApp API for hotels lets hotels use WhatsApp to talk to guests automatically, handling questions, bookings, and more. With Viqal, everything is already set up and fully integrated with your PMS. We use the WhatsApp API to automate all guest communication from start to finish, improving guest experiences and streamlining hotel operations.
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
No. There are no set up costs and also no message fees.
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.
