WhatsApp Automation for Hotels
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Powered by A.I. for natural conversations
Automated guest communication in 130+ languages
Reduce overhead costs and increase revenue
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Guest Self-Service in WhatsApp
Provide your guests with convenient and automated self-service directly through WhatsApp—no app download needed
Reservation Management
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Guests can update booking dates, extend their stay, or upgrade rooms directly in WhatsApp, instantly updated to your PMS.
Streamlined check-in
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Integrate with your PMS to send pre-check-in forms, saving time at the front desk, or digital keys for convenient room access.
In-Stay Support
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Guests easily request assistance, or report issues, with notifications sent to staff for prompt intervention.
Booking Management in WhatsApp
Your guests effortlessly update their reservations with Viqal's Virtual Concierge directly in WhatsApp. It automatically checks availability and pricing, allowing guests to change, extend, or upgrade their stay. Updates are seamlessly reflected in your PMS.
Checks availability & pricing
Allow guests to effortlessly upgrade their rooms via WhatsApp, enhancing their stay and boosting your revenue.
Change, extend or upgrade
Enable guests to modify or extend their reservations directly through WhatsApp, streamlining the process.
PMS updates automatically
Checks availability, pricing, and updates your PMS automatically, eliminating manual work and reducing errors.
Your guests love the convenience of WhatsApp
Whatsapp has the highest opening rates of any communication channel.
Leveraging WhatsApp's impressive 98% open rates, we ensure swift and efficient communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our Hotel WhatsApp technology operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.
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Frequently Asked Questions
How long does the implementation take?
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
What is the WhatsApp API for hotels?
The WhatsApp API for hotels lets hotels use WhatsApp to talk to guests automatically, handling questions, bookings, and more. With Viqal, everything is already set up and fully integrated with your PMS. We use the WhatsApp API to automate all guest communication from start to finish, improving guest experiences and streamlining hotel operations.
Can Viqal integrate with my existing hotel systems?
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
Are there any additional fees besides the listed prices?
No. There are no set up costs and also no message fees.
How does Viqal handle data security and guest privacy?
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.
What kind of support does Viqal offer?
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.