Every guest message from WhatsApp, Booking.com, Airbnb and SMS in one inbox. The AI handles the routine. Open shows what still needs a person.
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WhatsApp, SMS, RCS and web chat, and now Booking.com and Airbnb messages. Guests never have to switch apps. Your reply goes back on the channel they used.
See all integrationsName, room, reservation number or phone. Archived chats included, so a short inbox never means a lost one.
The AI spots the request, creates the task with a department and a deadline, and it shows up in the inbox. In your PMS task module, or in Viqal's own task list.
See how Tasks workArrival times, surveys, dietary needs and feedback land in the inbox with the guest who sent them. Reception sees them before the guest walks in.
Booking.com, Airbnb and Google reviews arrive with a suggested reply in the guest's language. A person always presses post.
See how review management worksMessages are translated as they arrive. You reply in yours, the guest reads it in theirs.
“Fast, consistent responses. It reduces the workload on our team.”
WhatsApp, SMS, RCS, web chat, Booking.com and Airbnb messages. Replies go back on the channel the guest used.
No. They reply where they wrote.
It hands over to your team. The chat moves to Open as Staff needed, with the full conversation.
As soon as the AI has handled it or someone on your team has replied. If the guest writes again, it goes back to Open.
Yes. Chats archive 3 days after checkout, and search by name, room, reservation number or phone includes them.
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