One inbox for every WhatsApp thread, SMS, and web chat. AI auto-resolves 80%. Your team picks up the rest with full PMS context.
.png)
WhatsApp, SMS and web chat — unified in one screen with full guest context. Every direct guest conversation, in one place, with PMS data attached.
Set your inbox language once. Guests write in any of 200+ languages — your team reads and replies in yours. Viqal translates both directions in real time, and keeps the original message one click away so your team can verify what was actually said.
"It provides fast, consistent responses, reduces the workload on our team, and lets staff focus on complex guest needs."
Less than a day if your PMS is already connected. New PMS integrations take 2–16 weeks depending on the provider's responsiveness — our team runs it end-to-end.
WhatsApp, SMS, and website web chat widget. Every channel lands in the same inbox; your team replies from one place.
The AI resolves the routine flow. When it hits an edge case — an unusual request, a complaint, a VIP — it hands off to the team inbox with the full conversation.
No. Viqal sits alongside. We hand off to your team and route tasks into your existing ops tools or your PMS task module.
Yes. GDPR-compliant, encrypted in transit and at rest, and hosted in EU data centres. No guest data leaves your tenant unless you share it.
.avif){kind=spacer}
