Volume-based pricing

Higher reservation volume? Lower price!
Balance months with fewer and higher reservation volumes.

Independent

Starting at

€90 per month per hotel

Unlimited messages per guest conversation

Includes 300 monthly credits at €0,30 per credit*

Additional credits available in blocks of 100 for €30.

Balance months with fewer and higher reservation volumes.

Not sure how pricing works? Learn more in our FAQ.

A.I. Hotel Concierge for WhatsApp

(Centralized) message inbox
Manage Concierges from one dashboard
Customizable amenities & upsells
WhatsApp proactive message campaigns
Analytics & reporting
Share online check-in/out options
Share digital doorkeys
Room upgrades in WhatsApp**
Reservation management in WhatsApp**
Existing PMS integration
*Minimum monthly fee of €90 per hotel property
*Credit-based system; One (1) Credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.
*Extra credits can be purchased at the corresponding rate per reservation, based on your current reservation volume tier.
**Provided your PMS supports this feature

Groups

Starting at

€150 per month per hotel group

Unlimited messages per guest conversation

Includes 500 monthly credits at €0,30 per credit*

Additional credits available in blocks of 100 for €30.

Balance months with fewer and higher reservation volumes.

Not sure how pricing works? Learn more in our FAQ.

A.I. Hotel Concierge for WhatsApp

(Centralized) message inbox
Manage Concierges from one dashboard
Customizable amenities & upsells
WhatsApp proactive message campaigns
Analytics & reporting
Share online check-in/out options
Share digital doorkeys
Room upgrades in WhatsApp**
Reservation management in WhatsApp**
New PMS integration
*For Hotel Groups, a minimum monthly fee of €50 per hotel property applies and a mnimum of €150 per hotel group applies.
*Credit-based system; One (1) Credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.
*Extra credits can be purchased at the corresponding rate per reservation, based on your current reservation volume tier.
**Provided your PMS supports this feature

Independent

Starting at

€81 per month per hotel

€972 per year per hotel

Unlimited messages per guest conversation

Includes 3600 annual credits at €0,27 per credit*

Additional credits available in blocks of 100 for €27.

Balance months with fewer and higher reservation volumes.

Not sure how pricing works? Learn more in our FAQ.

A.I. Hotel Concierge for WhatsApp

(Centralized) message inbox
Manage Concierges from one dashboard
Customizable amenities & upsells
WhatsApp proactive message campaigns
Analytics & reporting
Share online check-in/out options
Share digital doorkeys
Room upgrades in WhatsApp**
Reservation management in WhatsApp**
Existing PMS integration
*Minimum monthly fee of €81 per hotel property
*Credit-based system; One (1) Credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.
*Extra credits can be purchased at the corresponding rate per reservation, based on your current reservation volume tier.
**Provided your PMS supports this feature

Groups

Starting at

€135 per month per hotel group

€1620 per year per hotel group

Unlimited messages per guest conversation

Includes 6000 annual credits at €0,27 per credit*

Additional credits available in blocks of 100 for €27.

Balance months with fewer and higher reservation volumes.

Not sure how pricing works? Learn more in our FAQ.

A.I. Hotel Concierge for WhatsApp

(Centralized) message inbox
Manage Concierges from one dashboard
Customizable amenities & upsells
WhatsApp proactive message campaigns
Analytics & reporting
Share online check-in/out options
Share digital doorkeys
Room upgrades in WhatsApp**
Reservation management in WhatsApp**
New PMS integration
*For Hotel Groups, a minimum monthly fee of €45 per hotel property applies and a mnimum of €135 per hotel group applies.
*Credit-based system; One (1) Credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.
*Extra credits can be purchased at the corresponding rate per reservation, based on your current reservation volume tier.
**Provided your PMS supports this feature

Frequently Asked Questions

01

My hotel is closed for six months each year. Can I still get the annual discount?

Yes, you can purchase half the yearly credits at a discounted rate and use them all during your open months.

02

How does pricing work?

Our pricing is based on reservation volume; each new reservation with a valid WhatsApp number uses one (1) credit. Before signing up, you choose your preferred credit package and subscription term. Additional credits can be purchased in blocks of 100, starting from the minimum package in your plan.

Pricing examples for a monthly package:

  • Independent hotels: A hotel with an average monthly reservation volume of 700 reservations would cost: €90 (base price for 300 credits) + €120 (400 extra credits × €0.30) = €210/month.
  • Hotel Groups: For a group with 11 hotels and an average monthly reservation volume for all hotels of 6,000 reservations would cost: €150 (base price for 500 credits) + €1650 (5500 extra credits × €0.30) = €1,800/month for the entire hotel group, which averages to €163/month per hotel.


Flexibility and Rollovers:
You’ll select your own preferred credit volume when signing up. If your needs increase, you can add extra credits at any time. Additionally, unused credits roll over, letting you balance lower and higher reservation periods seamlessly.

If you have further questions or need help calculating your package, feel free to contact us.

03

What if the integration with my PMS cannot be set up?

Then you incur no costs. If Viqal is unable to establish the integration with your PMS or booking system within 120 days, the agreement will not activate, and you will not incur any costs. This is covered under our zero-risk integration clause, ensuring you are not charged until the integration is successfully completed. Viqal will notify you promptly and work closely with your PMS provider to resolve any challenges.

04

Are there any additional fees besides the listed prices?

No. If we already integrate with your PMS, there are no setup costs or message fees. For new PMS integrations, there’s a one-time setup fee of €250.

05

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

06

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.