A.I. WhatsApp Concierge for Hotels

Automate Guest Communication and Boost Upsells with AI-Powered WhatsApp Messaging.

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Multilingual A.I.
Increase
Upsells
Enhance
Personalization
Save hours every day
Guest Satisfaction
Automate
Messaging

Automate your Front Desk

Virtual Concierge for hotel in WhatsApp

Viqal combines AI automation with the high deliverability of guests' preferred channels, like WhatsApp, with 98% open rates to deliver optimal hotel customer service. This is more effective than hotel guest apps that require downloading, as well as emails, SMS, or calls, which see under 50% engagement. Guests can easily access all your hotel services directly in WhatsApp.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.

During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.

Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.

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Viqal's Average Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Saved in annual salaries per hotel property
€45K
Guest inquiries automated
85%
Extra upsells made
35%
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Customer Stories

Discover how the most innovative properties in hospitality leverage Viqal

Hazlewood Castle

United Kingdom
"Viqal not only helps us reduce staff workload but also boosts guest satisfaction, making it a game-changer for our hotel.”

Toile Blanche

France

Stock Exchange Hotel

United Kingdom
More customer stories

A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure
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The perfect upsell at the right time

Delight your hotel guests with automated personal recommendations and elevate revenue per booking.

Upsell list

Create a curated list of upsell options to enhance the guest experience, offering convenient personal extras at their fingertips.

Proactive messages

Send personalized messages to guests with recommendations, timely info, and requests for feedback.

In-chat offers

Our Virtual Concierge spots upsell chances and smartly promotes your amenities and extras in guest chats.

Upselling with Virtual Concierge
Online Concierge sending proactive messages
Web Concierge can detect optimal moments to upsell
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Centralized Automation for Groups

Streamline operations across all hotel properties from a single platform, ensuring consistent guest experiences, reduced costs, and improved efficiency.

Manage concierges in one dashboard.

Set up and personalize automated guest interactions for each hotel, all managed centrally from one intuitive interface.

Centralized guest communication.

Streamline guest requests across all your properties, allowing your fron desk team to handle inquiries efficiently from one inbox.

Security and data protection.

Ensure guest data is safeguarded across all properties with robust security measures and centralized control.

Enhance guest experience with our Online Concierge for hotels. Centralized automation for hotel groups
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Connect or add your bookings

PMS

Seamlessly integrate with your PMS to automatically sync new bookings and trigger guest conversations instantly.

Booking Engine

Connect your booking engine to streamline reservation data and automate guest messaging from confirmation to check-out.

OTA

Easily link your OTA channels to pull bookings directly into Viqal through platforms like Booking.com or Expedia.

Bulk Upload

No integration? No problem. Simply upload bookings via CSV to start automating guest conversations with ease.

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