Viqal's AI Concierge at Toile Blanche streamlines guest interactions, offering personalized suggestions to enhance efficiency and improve guest satisfaction. Viqal helps create a more seamless and tailored guest experience.
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Nestled just outside the enchanting Saint-Paul de Vence, Toile Blanche stands as a beacon of French sophistication and artistry. This family-run boutique hotel, crafted by the Leroy Brothers, offers a unique blend of contemporary design and authentic French charm. With its sprawling 20,000m² gardens, two outdoor pools, and breathtaking valley views, Toile Blanche is more than just a stay; it's an experience.
Toile Blanche faced challenges with excessive manual tasks related to guest communications, which consumed a considerable amount of staff time and resources. Viqal's Virtual Concierge automates and streamlines these processes, efficiently managing both routine and complex guest inquiries. This enabled personalized, proactive interactions that were timely and catered to each guest’s needs.
As a result, Viqal engaged with 40% of guests, autonomously handling more than 75% of inquiries. This significant reduction in manual tasks allowed staff to focus on delivering more complex, guest-centric services.
