Viqal's Virtual Concierge at The Stock Exchange Hotel handled more than 83% of all guest inquiries.
The Manchester Stock Exchange was built between 1904 and 1906, on a design by “Bradshaw, Gass and Hope” and was opened ceremoniously on the 13th December 1906.
The exquisite example of Edwardian Baroque architecture was purpose built as a symbol of confidence in the future of a growing Manchester, which at the time was the 9th most populous city in the world.
Stock Exchange Hotel pays homage to the rich history of the Grade II listed building, both in style and spirit.
Stock Exchange Hotel was facing challenges with time-consuming guest communications and a growing need for upselling opportunities, and generating more reservations for their restaurant, Tender. Manual processes were overwhelming front desk staff and limiting their ability to focus on guest satisfaction.
Viqal’s Virtual Concierge stepped in to automate 81% of guest inquiries, freeing up valuable staff time. In addition to managing routine requests, Viqal also handles upselling opportunities and promoting reservations for their newly opened restaurant Tender.
With Viqal, staff can now focus on providing high-touch guest services, while automated upselling drives revenue growth across their property.
.avif)