Hotel Concierge App
Automate guest messaging
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Increase revenue per booking with 6%
Natural conversations powered by AI in 130+ languages
Reduce workload for FoH staff with up to 80%
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Hotel Concierge App
Automate 80% of hotel guest inquiries utilizing conversational A.I. and WhatsApp.
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Boost upsell revenue.
Delight your hotel guests with automated personal recommendations and elevate revenue per booking.
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24/7 service, the entire guest journey.
A Hotel Concierge App alleviates your staff and delights your guests from before arrival until after departure.
Your guests love convenience
Whatsapp has the highest opening rates of any communication channel.
WhatsApp has 98% message open rates, therefore you are ensured of swift and efficient guest communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our Hotel Concierge App operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.
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Integrate with your existing tech stack
Our Hotel Concierge App is two-way integrated with PMS, CRM, and CRS systems, offering a unified solution for superior guest service and streamlined hotel management.
Key benefits
Save Time & Costs
Automate more than 80% of routine guest inquiries. This allows staff to focus on tasks that need a human touch, boosting productivity.
More upsell revenue
Increase revenue per booking by up to 6%. Viqal’s upselling enhances guest stays and boosts revenue with personalized service offerings.
Happier Staff
Ease staff workload, reduce burnout, and lower turnover by automating repetitive tasks, leading to happier and more engaged employees.
Guest Satisfaction
Enable seamless, natural interactions for guests, enhancing their experience with immediate, accurate assistance and personalized service.
Customization
Hotels can customize guest interactions perfectly. Staff can easily take over chats when needed, balancing automation with a personal touch.
Analytics
Track automated messages and those handled by staff. See how much time you saved and how many upsells the concierge made for you.
Set up within 1 hour
Set up of your concierge app is designed to be quick and straightforward, allowing hotels to integrate the system within 1 hour.
How it works
Onboarding and login
Ensure a smooth setup. Our onboarding expert can provide guidance and login credentials for your Viqal account. Get started here.
Connect WhatsApp Business
Link your Meta Business account to Viqal so guests can interact with your verified hotel name with green checkmark on WhatsApp. This ensures authenticity and trust for your guests.
Connect your PMS
Connect Viqal to your property management system. This integration ensures the concierge system has access to real-time data and can function seamlessly.
Personalize your Concierge
Customize tailored responses to meet specific guest inquiries and define boundaries for queries best handled by your team. Elevate service precision and maintain the personal touch.
Test
Conduct a test run to ensure everything is working correctly. This step involves checking the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Frequently Asked Questions
What is a Hotel Concierge App?
A Hotel Concierge App is a guest-facing technology that, powered by artificial intelligence, provides assistance to hotel guests. It functions similarly to personal assistant technologies like Siri or Alexa, but is tailored specifically for the hospitality industry.
It operates through various digital platforms such as mobile applications, hotel websites, or in-room technologies, offering services like restaurant reservations, activity bookings, and providing information about the hotel and local area.
The AI concierge is available 24/7, ensuring guests have access to assistance whenever they need it, thus contributing to a more personalized and seamless stay.
How does a Hotel Digital Concierge App help my hotel?
A digital concierge app enhances guest satisfaction by providing instant, 24/7 access to hotel services and information. It streamlines communication, reduces the workload on staff, and offers opportunities for upselling services and amenities. The app can also integrate with the hotel's management systems to ensure seamless and efficient operations.
The concierge software is designed for ease of use, guiding guests through options quickly with an easy-to-use button flow. Additionally, it can boost upsell revenue by providing automated personal recommendations and elevating revenue per booking.
How can a Hotel Concierge App contribute to a hotel’s brand and reputation?
Concierge apps can contribute to a hotel’s brand and reputation by enhancing guest satisfaction and providing a modern, personalized service experience. They offer guests better tools to ask questions and resolve problems quickly, leading to faster issue resolution and an improved guest experience.
Not only do they solve problems, but digital concierges also enhance the guest experience by offering recommendations and providing convenient services like restaurant or spa reservations