Hotel Concierge App
Automate guest messaging
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Increase revenue per booking with 6%
Natural conversations powered by AI in 130+ languages
Reduce workload for FoH staff with up to 80%
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Hotel Concierge App
Automate 80% of hotel guest inquiries utilizing conversational A.I. and WhatsApp.
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Guest Self-Service in WhatsApp
Provide your guests with convenient and automated self-service directly through WhatsApp—no app download needed
Reservation Management
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Guests can update booking dates, extend their stay, or upgrade rooms directly in WhatsApp, instantly updated to your PMS.
Streamlined check-in
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Integrate with your PMS to send pre-check-in forms, saving time at the front desk, or digital keys for convenient room access.
In-Stay Support
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Guests easily request assistance, or report issues, with notifications sent to staff for prompt intervention.
24/7 service, the entire guest journey.
A Hotel Concierge App alleviates your staff and delights your guests from before arrival until after departure.
Your guests love convenience
Whatsapp has the highest opening rates of any communication channel.
WhatsApp has 98% message open rates, therefore you are ensured of swift and efficient guest communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our Hotel Concierge App operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.
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Frequently Asked Questions
What is a Hotel Concierge App?
A Hotel Concierge App is a guest-facing technology that, powered by artificial intelligence, provides assistance to hotel guests. It functions similarly to personal assistant technologies like Siri or Alexa, but is tailored specifically for the hospitality industry.
It operates through various digital platforms such as mobile applications, hotel websites, or in-room technologies, offering services like restaurant reservations, activity bookings, and providing information about the hotel and local area.
The AI concierge is available 24/7, ensuring guests have access to assistance whenever they need it, thus contributing to a more personalized and seamless stay.
How does a Hotel Digital Concierge App help my hotel?
A digital concierge app enhances guest satisfaction by providing instant, 24/7 access to hotel services and information. It streamlines communication, reduces the workload on staff, and offers opportunities for upselling services and amenities. The app can also integrate with the hotel's management systems to ensure seamless and efficient operations.
The concierge software is designed for ease of use, guiding guests through options quickly with an easy-to-use button flow. Additionally, it can boost upsell revenue by providing automated personal recommendations and elevating revenue per booking.
How can a Hotel Concierge App contribute to a hotel’s brand and reputation?
Concierge apps can contribute to a hotel’s brand and reputation by enhancing guest satisfaction and providing a modern, personalized service experience. They offer guests better tools to ask questions and resolve problems quickly, leading to faster issue resolution and an improved guest experience.
Not only do they solve problems, but digital concierges also enhance the guest experience by offering recommendations and providing convenient services like restaurant or spa reservations