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Discover how hotels automate 90% of guest inquiries while increasing upsells.

Automate & Personalize the Guest Journey

Virtual Concierge for hotel in WhatsApp

Enhance every stage of the guest journey with AI-powered automation via WhatsApp. From seamless check-ins to personalized upsells and real-time support, Viqal ensures guests receive the right information at the right time—without adding to your staff’s workload.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.

During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.

Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.

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Viqal's Average Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Guest inquiries automated up to
90%
Happier guests up to
+34%
Extra upsells made up to
+120%
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A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure
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Customer Stories

Discover how the most innovative properties in hospitality leverage Viqal

Hazlewood Castle

United Kingdom
"Viqal helps us reduce staff workload while boosting guest satisfaction—a game-changer for our hotel."

Toile Blanche

France

Stock Exchange Hotel

United Kingdom
More customer stories

Connect or add your bookings

PMS

Seamlessly integrate with your PMS to automatically sync new bookings and trigger guest conversations instantly.

Booking Engine

Connect your booking engine to streamline reservation data and automate guest messaging from confirmation to check-out.

OTA

Easily link your OTA channels to pull bookings directly into Viqal through platforms like Booking.com or Expedia.

Bulk Upload

No integration? No problem. Simply upload bookings via CSV to start automating guest conversations with ease.

See integrations