AI Assistants for Hospitality

Smarter guest messaging.
More satisfied guests.

Viqal automates guest communication through trusted channels like WhatsApp. Freeing your team to focus on real hospitality.

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Hotels
Holiday Parks
Hostels
Short-Term Rentals
Hotel AI chatbot by Viqal managing guest requests and boosting upsells.
Meta Tech Provider

AI Assistant · Virtual Concierge · Guest Journey · PMS Integration · AI Chatbot

AI built for hospitality, delivered through trusted channels

With 98% open rate, WhatsApp beats traditional channels like email

Hotel teams spend hours answering the same guest questions — from check-in times to parking info — across WhatsApp, email, and calls. It slows response times, hurts guest satisfaction, and leaves little room for real hospitality. Viqal’s AI automates communication across the guest journey, handling FAQs, upsells, and service requests instantly on trusted channels like WhatsApp.

Meet our AI Assistants

Send proactive campaigns that drive action

Automate personalized WhatsApp messages to engage guests and increase revenue.

Reach guests at the perfect moment; before arrival, during their stay, or after checkout. From upsell offers to online check-in reminders and guest review requests, Viqal’s proactive WhatsApp campaigns keep conversations active and generate measurable results.

Explore proactive WhatsApp campaigns

Upsells that drive revenue and delight your guests

Automate personalized offers at the right moment in the guest journey without adding work for your team.

Viqal uses live PMS and guest data to send personalized upsell offers through WhatsApp and other channels. Guests can upgrade rooms, extend stays, or add services with one tap, boosting revenue and guest satisfaction.

Explore automated upselling

Connecting with your existing systems

Deep two-way integration that goes beyond data syncing; it executes actions in real time.

Viqal automates operational tasks directly through WhatsApp and other channels, from changing bookings and sending invoices to syncing check-ins and managing upsells. It uses live PMS data to segment messages, personalize communication, and keep every guest interaction accurate and effortless.

See all integrations
53%
Guests that actively engage with Viqal's AI Guest Assistant
93%
Guest inquiries that get automated via WhatsApp
€46
Extra upsells made via Viqal's AI Guest Assistant per room/month
98%
Of guests open WhatsApp messages within minutes

Hotels That Run Smoother with Viqal

These properties reduce workload, automate 90% of inquiries, and boost revenue.

“Guests now receive their MEWS check-in link directly in WhatsApp, making the process simple for them and lighter for our front desk.”

El Josemari Youth Hostel

Spain
"One of the best companies when it comes to WhatsApp and upselling solutions — offering a wonderful solution, timely follow-up, and trustworthy commitments."

Suknai Hotels & Resorts

Saudi Arabia
"Viqal significantly reduces our manual workload. Guests enjoy a seamless experience with instant answers to their questions."

Hazlewood Castle

United Kingdom
"Viqal helps us reduce staff workload while boosting guest satisfaction—a game-changer for our hotel."

Toile Blanche

France
More customer stories

AI assistance across the entire guest journey

Viqal’s AI Assistants guide both guests and non-guests from first contact to check-out — fully synced with your PMS and communication channels.

Meet our AI Assistants
Pre-booking
1
AI Public Assistant
  • Website WhatsApp Widget
  • New bookings
Booking
2
AI Guest Assistant
Pre-Stay
3
AI Guest Assistant
  • Online check-in
  • Early check-in
  • Ask arrival time
  • Upselling
Arrival
4
AI Guest Assistant
  • Arrival instructions
  • Digital keys
  • Welcome message
In-stay
5
AI Guest Assistant
AI Public Assistant
Departure
6
AI Guest Assistant
  • Ask check-out time
  • Late check-out
  • Share guest invoice
Post-Stay
7
AI Guest Assistant
  • Guest reviews
  • WhatsApp Marketing Campaigns
  • Repeat bookings

Getting started with Viqal is simple

From integration to automation — we help you connect, launch, and continuously optimize your AI assistants for maximum impact.
Phase
01
Connect
Integrate Viqal with your PMS and guest channels like WhatsApp, Messenger and the Web Widget.
See Integrations
Phase
02
Personalize
Customize your AI Assistants to match your property’s tone and workflow. Define guest journeys, automated responses, and upsell triggers based on PMS data, ensuring every interaction feels personal, natural, and perfectly on-brand.
See Assistants
Phase
03
Launch
Go live and let Viqal handle guest communication, upsells, and service requests automatically. Our team is ready to assist from kickoff to impact.
Get Started