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Viqal combines AI automation with the high deliverability of guests' preferred channels, like WhatsApp, with 98% open rates to deliver optimal hotel customer service. This is more effective than hotel guest apps that require downloading, as well as emails, SMS, or calls, which see under 50% engagement. Guests can easily access all your hotel services directly in WhatsApp.
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Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.
Booking Management: Guests can extend their stay, or upgrade rooms, instantly updated to your PMS.
Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.
Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.
During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.
Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.
Set up and personalize automated guest interactions for each hotel, all managed centrally from one intuitive interface.
Streamline guest requests across all your properties, allowing your fron desk team to handle inquiries efficiently from one inbox.
Ensure guest data is safeguarded across all properties with robust security measures and centralized control.
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Swamped with emails & phonecalls about hotel guests wanting to change their booking? Viqal allows guests to manage their stay dircetly through WhatsApp. They can update bookings, extend stays, or upgrade rooms, all instantly synced with your PMS.
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Allow guests to effortlessly upgrade their rooms via WhatsApp, enhancing their stay and boosting your revenue.
Enable guests to modify or extend their reservations directly through WhatsApp, streamlining the process.
Checks availability, pricing, and updates your PMS automatically, eliminating manual work and reducing errors.
Our virtual concierge integrates seamlessly with hotel Property Management Systems (PMS) and apps, providing a unified solution for excellent guest service and efficient hotel management.
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