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Viqal combines AI automation with the high deliverability of guests' preferred channels, like WhatsApp, with 98% open rates to deliver optimal hotel customer service. This is more effective than hotel guest apps that require downloading, as well as emails, SMS, or calls, which see under 50% engagement. Guests can easily access all your hotel services directly in WhatsApp.
Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.
Booking Management: Guests can extend their stay, or upgrade rooms, instantly updated to your PMS.
Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.
Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.
During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.
Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.
Set up and personalize automated guest interactions for each hotel, all managed centrally from one intuitive interface.
Streamline guest requests across all your properties, allowing your fron desk team to handle inquiries efficiently from one inbox.
Ensure guest data is safeguarded across all properties with robust security measures and centralized control.
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Swamped with emails & phonecalls about hotel guests wanting to change their booking? Viqal allows guests to manage their stay dircetly through WhatsApp. They can update bookings, extend stays, or upgrade rooms, all instantly synced with your PMS.
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Allow guests to effortlessly upgrade their rooms via WhatsApp, enhancing their stay and boosting your revenue.
Enable guests to modify or extend their reservations directly through WhatsApp, streamlining the process.
Checks availability, pricing, and updates your PMS automatically, eliminating manual work and reducing errors.
Our virtual concierge integrates seamlessly with hotel Property Management Systems (PMS) and apps, providing a unified solution for excellent guest service and efficient hotel management.
Automate more than 80% of routine guest inquiries. This allows staff to focus on tasks that need a human touch, boosting productivity.
Increase revenue per booking by up to 6%. Viqal’s upselling enhances guest stays and boosts revenue with personalized service offerings.
Ease staff workload, reduce burnout, and lower turnover by automating repetitive tasks, leading to happier and more engaged employees.
Enable seamless, natural interactions for guests, enhancing their experience with immediate, accurate assistance and personalized service.
Hotels can customize guest interactions perfectly. Staff can easily take over chats when needed, balancing automation with a personal touch.
Track automated messages and those handled by staff. See how much time you saved and how many upsells the concierge made for you.
Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.
Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.
Connect Viqal to your property management system for real-time data access and seamless operation.
Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.
Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
