Hotel teams spend hours answering the same guest questions — from check-in times to parking info — across WhatsApp, email, and calls. It slows response times, hurts guest satisfaction, and leaves little room for real hospitality. Viqal’s AI automates communication across the guest journey, handling FAQs, upsells, and service requests instantly on trusted channels like WhatsApp.
Reach guests at the perfect moment; before arrival, during their stay, or after checkout. From upsell offers to online check-in reminders and guest review requests, Viqal’s proactive WhatsApp campaigns keep conversations active and generate measurable results.
Viqal uses live PMS and guest data to send personalized upsell offers through WhatsApp and other channels. Guests can upgrade rooms, extend stays, or add services with one tap, boosting revenue and guest satisfaction.
Viqal automates operational tasks directly through WhatsApp and other channels, from changing bookings and sending invoices to syncing check-ins and managing upsells. It uses live PMS data to segment messages, personalize communication, and keep every guest interaction accurate and effortless.