Automate guest inquiries along the entire guest journey
Natural conversations powered by AI in 130+ languages
Reduce overhead costs and increase revenue
Viqal's Virtual Concierge significantly reduces reservation changes via phone and email by 60%, enabling hotel staff to focus more on personal guest service and less on administrative tasks.
Offer guests a swift, contactless check in procedure directly from their devices, eliminating the need for front desk interactions. This not only enhances guest convenience and safety but also streamlines hotel operations and reduces staff workload.
Quickly address in-stay service issues. It assesses and autonomously resolves room problems or swiftly contacts the appropriate department for rapid resolution, ensuring guest satisfaction and operational efficiency.
During a guest's stay, Viqal's Hotel Concierge skillfully identifies opportunities for in-stay upselling, offering personalized recommendations that enhance the guest experience while driving additional revenue for the hotel.
Post-stay, Viqal's Hotel Concierge gathers feedback and guests can also be encouraged to leave reviews, aiding in service improvement and enhancing guest experiences for future stays.
After guests' stays, the system proactively offers loyalty program signups, showcasing benefits and personalized incentives. This strategy enhances customer retention and fosters long-term guest relationships.
Automate more than 80% of routine guest inquiries. This allows staff to focus on tasks that need a human touch, boosting productivity.
Increase revenue per booking by up to 6%. Viqal’s upselling enhances guest stays and boosts revenue with personalized service offerings.
Ease staff workload, reduce burnout, and lower turnover by automating repetitive tasks, leading to happier and more engaged employees.
Enable seamless, natural interactions for guests, enhancing their experience with immediate, accurate assistance and personalized service.
Hotels can customize guest interactions perfectly. Staff can easily take over chats when needed, balancing automation with a personal touch.
Track automated messages and those handled by staff. See how much time you saved and how many upsells the concierge made for you.
Ensure a smooth setup. Our onboarding expert can provide guidance and login credentials for your Viqal account. Get started here.
Link your Meta Business account to Viqal so guests can interact with your verified hotel name with green checkmark on WhatsApp. This ensures authenticity and trust for your guests.
Connect Viqal to your property management system. This integration ensures the concierge system has access to real-time data and can function seamlessly.
Customize tailored responses to meet specific guest inquiries and define boundaries for queries best handled by your team. Elevate service precision and maintain the personal touch.
Conduct a test run to ensure everything is working correctly. This step involves checking the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
No, Viqal's Virtual Concierge system can operate without a PMS integration. However, this limits some functionality. For optimal performance, integrating with your PMS is recommended.
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
No. There are no set up costs and also no message fees.
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.