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Pylon PMS

A.I. WhatsApp Concierge for Pylon PMS

Integrate Viqal with Pylon PMS to Automate Guest Communication and Boost Upsells in your hotel.
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Properties using Viqal integrated with Pylon PMS

Automate & Personalize the Guest Journey

Virtual Concierge for hotel in WhatsApp

Enhance every stage of the guest journey with AI-powered automation via WhatsApp. From seamless check-ins to personalized upsells and real-time support, Viqal ensures guests receive the right information at the right time—without adding to your staff’s workload.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.

During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.

Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.

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A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure
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Viqal's Average Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Guest inquiries automated up to
90%
Happier guests up to
+34%
Extra upsells made up to
+120%
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Automate Guest Services

Ease staff workload by automating up to 90% of guest inquiries with AI and WhatsApp.

Guest inquiries

Our online concierge chats naturally with your guests using conversational A.I. on WhatsApp, offering top convenience and service.

Hotel services

Our online concierge provides guests with easy access to all your hotel amenities directly in WhatsApp, ensuring top convenience and exceptional service.

Full automation and integration

Automate tasks like booking changes and check-ins from guest chat to PMS. The system smartly knows when to hand over the chat to staff.

Virtual Concierge for hotels for natural conversations with your guests
Offer your hotel services conveniently in the Virtual Concierge
Virtual Concierge Service is seamlessly integrated with your hotel tech stack
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The perfect upsell at the right time

Delight your hotel guests with automated personal recommendations and elevate revenue per booking.

Upsell list

Create a curated list of upsell options to enhance the guest experience, offering convenient personal extras at their fingertips.

Proactive messages

Send personalized messages to guests with recommendations, timely info, and requests for feedback.

In-chat offers

Our Virtual Concierge spots upsell chances and smartly promotes your amenities and extras in guest chats.

Upselling with Virtual Concierge
Online Concierge sending proactive messages
Web Concierge can detect optimal moments to upsell
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No app downloads for guests, optimal convenience.

Whatsapp has the highest opening rates of any communication channel.

With WhatsApp's 98% message open rates message open rates, you get quick and efficient guest communication. Guests can easily get answers, change bookings, and handle reservations or online check-ins and check-outs. Our Virtual Concierge operates 24/7, engaging with guests from pre-arrival to post-departure, significantly easing your staff's workload.

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Viqal's Virtual Concierge in a Whatsapp interface. The leading hotel chatbot.

Frequently Asked Questions

01

What if the integration with my PMS or booking system cannot be set up?

Then you incur no costs. If Viqal is unable to establish the integration with your PMS or booking system within 120 days, the agreement will not activate, and you will not incur any costs. This is covered under our zero-risk integration clause, ensuring you are not charged until the integration is successfully completed. Viqal will notify you promptly and work closely with your PMS provider to resolve any challenges.

02

Are there any additional fees besides the listed prices?

No. However, keep in mind that WhatsApp Business API usage fees apply. See WhatsApp's pricing here

03

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

04

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.