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Viqal combines AI automation with the high deliverability of guests' preferred channels, like WhatsApp, with 98% open rates to deliver optimal hotel customer service. This is more effective than hotel guest apps that require downloading, as well as emails, SMS, or calls, which see under 50% engagement. Guests can easily access all your hotel services directly in WhatsApp.
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Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.
Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.
Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.
During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.
Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.
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With WhatsApp's 98% message open rates message open rates, you get quick and efficient guest communication. Guests can easily get answers, change bookings, and handle reservations or online check-ins and check-outs. Our Virtual Concierge operates 24/7, engaging with guests from pre-arrival to post-departure, significantly easing your staff's workload.
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Yes, you can purchase half the yearly credits at a discounted rate and use them all during your open months.
Our pricing is based on the number of bookings you start a guest conversation with through Viqal. Each new booking with a valid WhatsApp number opens a conversation and uses one (1) credit. Within a conversation, an unlimited number of messages can be sent.
Before signing up, you select your preferred credit package and subscription term. Assemble your plan by estimating the number of conversation credits you will need. In addition to the minimum credits included in your package, you can add extra credits in blocks of 100.
If, during your subscription, you run out of credits, you can purchase additional conversation credits at any time. To get the best value, we recommend estimating your expected usage in advance when selecting your plan.
Pricing examples for a monthly package:
Flexibility and Rollovers:
You’ll select your own preferred credit volume when signing up. If your needs increase, you can add extra credits at any time. Additionally, unused credits roll over, letting you balance lower and higher reservation periods seamlessly.
If you have further questions or need help calculating your package, feel free to contact us.
Then you incur no costs. If Viqal is unable to establish the integration with your PMS or booking system within 120 days, the agreement will not activate, and you will not incur any costs. This is covered under our zero-risk integration clause, ensuring you are not charged until the integration is successfully completed. Viqal will notify you promptly and work closely with your PMS provider to resolve any challenges.
No. If we already integrate with your PMS, there are no setup costs or message fees. For new PMS integrations, there’s a one-time setup fee of €250.
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.
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