A.I. WhatsApp Concierge for Checkin

Integrate Viqal with Checkin to Automate Guest Communication and Boost Upsells in your hotel.
Streamline the check-in process with a Viqal x Chekin integration.

Properties using Viqal integrated with Checkin

Automate your Front Desk

Virtual Concierge for hotel in WhatsApp

Viqal combines AI automation with the high deliverability of guests' preferred channels, like WhatsApp, with 98% open rates to deliver optimal hotel customer service. This is more effective than hotel guest apps that require downloading, as well as emails, SMS, or calls, which see under 50% engagement. Guests can easily access all your hotel services directly in WhatsApp.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.

During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.

Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.

A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure

Viqal's Average Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Saved in annual salaries per hotel property
€45K
Guest inquiries automated
85%
Extra upsells made
35%

Automate Guest Services

Ease staff workload by automating up to 90% of guest inquiries with AI and WhatsApp.

The perfect upsell at the right time

Delight your hotel guests with automated personal recommendations and elevate revenue per booking.

No app downloads for guests, optimal convenience.

Whatsapp has the highest opening rates of any communication channel.

With WhatsApp's 98% message open rates message open rates, you get quick and efficient guest communication. Guests can easily get answers, change bookings, and handle reservations or online check-ins and check-outs. Our Virtual Concierge operates 24/7, engaging with guests from pre-arrival to post-departure, significantly easing your staff's workload.

Viqal's Virtual Concierge in a Whatsapp interface. The leading hotel chatbot.

Frequently Asked Questions

01

My hotel is closed for six months each year. Can I still get the annual discount?

Yes, you can purchase half the yearly credits at a discounted rate and use them all during your open months.

02

How does pricing work?

Our pricing is based on the number of bookings you start a guest conversation with through Viqal. Each new booking with a valid WhatsApp number opens a conversation and uses one (1) credit. Within a conversation, an unlimited number of messages can be sent.

Before signing up, you select your preferred credit package and subscription term. Assemble your plan by estimating the number of conversation credits you will need. In addition to the minimum credits included in your package, you can add extra credits in blocks of 100.

If, during your subscription, you run out of credits, you can purchase additional conversation credits at any time. To get the best value, we recommend estimating your expected usage in advance when selecting your plan.

Pricing examples for a monthly package:

  • Independent hotels: A hotel with an average monthly reservation volume of 250 monthly reservations would cost: €0,50*250=€125 per month
  • Hotel Groups: For a group with 11 hotels and an average monthly reservation volume for all hotels of 6,000 reservations would cost: €0,50*6000=€3.000 per month for the entire hotel group, which averages to €278/month per hotel.


Flexibility and Rollovers:
You’ll select your own preferred credit volume when signing up. If your needs increase, you can add extra credits at any time. Additionally, unused credits roll over, letting you balance lower and higher reservation periods seamlessly.

If you have further questions or need help calculating your package, feel free to contact us.

03

What if the integration with my PMS cannot be set up?

Then you incur no costs. If Viqal is unable to establish the integration with your PMS or booking system within 120 days, the agreement will not activate, and you will not incur any costs. This is covered under our zero-risk integration clause, ensuring you are not charged until the integration is successfully completed. Viqal will notify you promptly and work closely with your PMS provider to resolve any challenges.

04

Are there any additional fees besides the listed prices?

No. If we already integrate with your PMS, there are no setup costs or message fees. For new PMS integrations, there’s a one-time setup fee of €250.

05

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

06

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.