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Integrations

Integrate Viqal's Virtual Concierge with your tech stack.
AllOnline Check-in
AllKeyless
AllBooking Engine
AllPMS
Automate hotel guest communication with a Viqal x Clarity Hospitality integration. From booking to check-out, streamline processes and provide a seamless guest experience.
Simplify hotel guest communication with a Viqal x Host Hotel Systems integration. From booking to check-out, streamline processes and provide a seamless guest experience.
Simplify hotel guest communication with a Viqal x Stayntouch integration. From booking to check-out, streamline processes and provide a seamless guest experience.
Simplify hotel guest communication with a Viqal x Clock PMS integration. From booking to check-out, streamline processes and provide a seamless guest experience.
Simplify hotel guest communication with a Viqal x Apaleo integration. From booking to check-out, streamline processes and provide a seamless guest experience.
Simplify hotel guest communication with a Viqal x Cloudbeds integration. From booking to check-out, streamline processes and provide a seamless guest experience.
Enhance hotel operations with Viqal's seamless integration into Oracle Opera PMS, simplifying guest services and reservation management.
Simplify hotel guest communication with a Viqal x Mews integration. From booking to check-out, streamline processes and provide a seamless guest experience.

Is your PMS or app not in our list?

No worries! We regularly add new integrations.
Let us check whether integrating with your hotel system is possible.
Check integration possibility

Get started within 1 hour

Setting up your virtual concierge is quick and easy, allowing hotels to integrate the system within an hour.

How it works

Onboarding and login

Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.

Connect WhatsApp Business

Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.

Connect your PMS

Connect Viqal to your property management system for real-time data access and seamless operation.

Personalize your Concierge

Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.

Test

Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.

Book a demo

Frequently Asked Questions

01

My hotel is closed for six months each year. Can I still get the annual discount?

Yes, you can purchase half the yearly credits at a discounted rate and use them all during your open months.

02

How does pricing work?

Our pricing is based on reservation volume; each new reservation with a valid WhatsApp number uses one (1) credit. Before signing up, you choose your preferred credit package and subscription term. Additional credits can be purchased in blocks of 100, starting from the minimum package in your plan.
‍
Pricing examples for a monthly package:

  • Independent hotels: A hotel with an average monthly reservation volume of 700 reservations would cost: €90 (base price for 300 credits) + €120 (400 extra credits × €0.30) = €210/month.
  • Hotel Groups: For a group with 11 hotels and an average monthly reservation volume for all hotels of 6,000 reservations would cost: €150 (base price for 500 credits) + €1650 (5500 extra credits × €0.30) = €1,800/month for the entire hotel group, which averages to €163/month per hotel.


Flexibility and Rollovers:
‍You’ll select your own preferred credit volume when signing up. If your needs increase, you can add extra credits at any time. Additionally, unused credits roll over, letting you balance lower and higher reservation periods seamlessly.

If you have further questions or need help calculating your package, feel free to contact us.

03

What if the integration with my PMS cannot be set up?

Then you incur no costs. If Viqal is unable to establish the integration with your PMS or booking system within 120 days, the agreement will not activate, and you will not incur any costs. This is covered under our zero-risk integration clause, ensuring you are not charged until the integration is successfully completed. Viqal will notify you promptly and work closely with your PMS provider to resolve any challenges.

04

Are there any additional fees besides the listed prices?

No. If we already integrate with your PMS, there are no setup costs or message fees. For new PMS integrations, there’s a one-time setup fee of €250.

05

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

06

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.