Pre-arrival communication is all the messages between a hotel and its guests that happen after a booking is made but before check-in. This includes emails, messages, and calls. These confirm details, share useful information, and set expectations for the stay.
Pre-arrival communication is all the messages between a hotel and its guests that happen after a booking is made but before check-in. This includes emails, messages, and calls. These confirm details, share useful information, and set expectations for the stay.
Clear communication before arrival speeds up check-in, reduces confusion, and improves the guest experience. It helps hotels confirm reservation details, collect special requests, promote upgrades, and provide essential information like directions, parking, or check-in times.
Automated systems or AI assistants can send personalised messages through email, text, or WhatsApp, and they can be set up to work with the Property Management System (PMS). This ensures that each guest receives the right information at the right time without manual effort.
Proactive pre-arrival communication enhances the overall guest experience. It also allows the hotel to promote additional services and gather guest preferences to personalise the stay.
It's done by sending automatic messages through PMS-integrated systems. These messages confirm bookings, share details, and offer upgrades before check-in.
It helps guests get ready faster, reduces the work for the front desk staff, and creates opportunities to sell more while making guests happier from the moment they arrive.
PMS, CRM, and guest messaging platforms such as Viqal or email automation tools can be used to make work easier before guests arrive.
Details like booking confirmation, check-in time, directions, parking info, and upgrade options make messages more useful for guests.
Yes. Automated systems linked to the PMS can send personalised, timed messages without manual input from staff.
It helps guests feel informed and cared for before arrival, which leads to smoother check-ins and higher satisfaction scores.
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